The i-Team : Technical Manuals, Handbooks, User Guides & Instructions, Training Material


The i-Team® services used: Technical writing, project management and translations

Duration: 18 months

Deliverables: Various technical manuals, procedural documents, guides and standards

Project outcome: Improved standards across the organisation and reduced training time

The Commonwealth War Graves Commission (CWGC) is a global leader in commemoration. Founded by Royal Charter in 1917, CWGC works on behalf of the Governments of Australia, Canada, India, New Zealand, South Africa and the United Kingdom to commemorate the 1.7 million men and women from the Commonwealth who lost their lives in the two World Wars. The cemeteries, memorials, graves, landscapes, and records in CWGC care will be found at 23,000 locations and in more than 150 countries and territories. The Commonwealth War Graves Commission’s mission is to ensure those who died in service, or as a result of conflict, are commemorated so that they, and the human cost of war, are remembered for ever.

The i-Team® re-wrote the Commonwealth War Graves Commission Horticulture Manual – Revised Edition. The project involved researching various areas of horticulture, reviewing existing literature, articles, web content and blogs, as well as watching videos and lectures to identify and document best practices. As part of the project, The i-Team® identified, collected, edited and standardised content of approximately 5000 pages from 200+ sources. A new manual was created, supported with professionally created illustrations and photographs.

Final version of the manual was 1500 pages spread over a number of self-standing sections covering the following:

  • Soil management
  • Plant establishment
  • Ornamental features management
  • Tree management
  • Pruning
  • Weed management
  • Pest control
  • Headstones management
  • Site management
  • Building works
  • Irrigation
  • Operating machinery
  • Quality control and biosecurity procedures

An online HTML version of the manual was delivered along with training guides and other material to support a global training programme.

The i-Team® felt it was truly an honour to be chosen by CWGC from an open tender. The i-Team® produced documents are currently being used to improve global standards in the maintenance of the two war cemeteries and memorial sites to better commemorate the war heroes.

“Motia and her expert team have been amazing, providing a clear project plan, regular catch ups and excellent communication. The project was relatively complex with a mix of old and new material needing to be pulled together into a professional technical manual. The team developed and refined a superb resource for us, utilising our brand guidelines but developing an professional identity for our resources. The great benefit we found was the fact we could use The i-Team as a one stop shop, taking care of the technical authoring, graphics and illustrations and supporting us with translation services. The i-Team really is a great team to work with!” Adam Blunt – Senior Technical Training Consultant