The i-Team : Technical Manuals, Handbooks, User Guides & Instructions, Training Material


With his background in technical authoring and over 35 years’ industry experience, from technical author to senior management, Tony Watkins set up The i-Team® (short for The Information Team) in May 2004. The aim of the business was to provide business consultancy and technical writing services, offering not only his own extensive skills and experience, but also those of a network of specialists in the same and related fields. 

Through strategic partnerships and merges, today The i-Team has an enviable reputation in the technical communication field, working with 100+ clients from a wide variety of industries and business types – banking and finance, gas and oil, software development and horticulture, to give a few examples. See our Experience page for more detail.

The i-Team services now extends beyond the UK with a strong presence in Europe, Middle East and Asia.  The business headquarters is in London with support centres in various regions.   

Our Services

Services provided by The i-Team now extends to technical writing, editing, translation, consultancy, project management and training. See our Services page for more detail. 

Our Clients

Our clients range from small businesses to large global organisations and governmental offices. Some of our clients shown below.

Meet The i-Team®


Head of Technical Writing


Head of Research Studies


Head of Bids and Proposals


Project Manager


Technical Author


Technical Author


Technical Author


Technical Author


Technical Author


Technical Author


Technical Illustrator




“Motia and her expert team have been amazing, providing a clear project plan, regular catch ups and excellent communication. The project was relatively complex with a mix of old and new material needing to be pulled together into a professional technical manual. The team developed and refined a superb resource for us, utilising our brand guidelines but developing a professional identity for our resources. The great benefit we found was the fact we could use The i-Team for end to end documentation development, taking care of the technical authoring, graphics and illustrations and supporting us with translation services. The i-Team really are a great team to work with!”

Adam Blunt, Senior Technical Training Consultant

- Commonwealth War Graves Commission

Stephen Morris and The iTeam staff were absolutely brilliant at exceeding our expectations and delivering a quality product for us on short notice. Stephen was efficient, reliable, intuitive and thorough. He wrote extensive documentation for our deliverables with skill and finesse. The end result was an all-round fantastic experience that we will happily repeat again in the future.

Meg Stone, Managing Director

- Dyteqta Limited

Working with The i-Team has proven to be a real pleasure. Their Technical writing personnel accurately and efficiently supported our company in producing necessary documentation for our demanding Pharmaceutical clients.

James Cossar, Operations Director

– Specific Environments

I have found Tony and his team to be highly professional in their approach and day to day workings. They are a one stop shop for all our user manuals and technical documentation. Testing, proofing, re-writing, re-proofing are all things of the distant past – as The i-Team get it right the first time – saving my precious time to focus elsewhere.

James Robinson, Marketing Manager

– Horwood Homewares

I feel constrained to express in writing my grateful appreciation for the excellent service provided by The i-Team when working for Employment Resources. There have been some significant challenges in terms of volume of paperwork, design and formatting, not to mention your having to deal with a customer barely competent in word processing. I will not hesitate to recommend you and The i-Team at every opportunity. Very many thanks for an exemplary service.

Julian Webb, Owner

– Employment Resources

The i-Team has worked for Mott MacDonald providing Technical Editor services on a number of major Infrastructure Finance projects, compiling Technical Advisory Reports for Sponsors and Lenders, with inputs from multiple authors. In particular, Tony has always gone the extra mile to ensure that a high quality deliverable is produced, often working additional hours at late notice to meet deadlines and providing ad hoc guidance to our staff in the use of MS Word and our document template.

Keith Mitchell, Projects Director, Mott MacDonald