Welcome to The i-Team®. We are a technical writing service provider specialising in the development of technical documentation such as user manuals, service & repair guides, product papers, standard operating procedures and training material. We can publish your documents in multiple formats and languages, as well as develop online help systems.
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20+ years in business, 100+ customers, 500+ products documented, 5,000 documents written, which is equivalent to approximately 100 million words!
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As a winner of technical communication awards, compliance with industry best practices and official standards is a given when you choose The i-Team®.
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Content, graphic, illustrations, typesetting and translations are all handled in-house to ensure absolute accuracy, especially relevant for comprehensive, technical detail.
Want to find out more?
Our Services
About The i-Team®
Established in 2004, The i-Team® (short for the Information Team) is an award winning technical writing service provider, offering businesses a complete technical documentation development service, as well as translation and localisation services.
Technical manuals, product papers, user guides, API documents, standards, training material, standard operating procedures and online help systems are examples of our deliverables. Content, graphic, illustrations, typesetting, project management and translations are all handled in-house to ensure absolute accuracy, especially relevant for comprehensive, technical detail.
We ensure an exemplary level of quality control no matter what the size and complexity of the project. All manuals, guides and handbooks adhere to industry best practice and official requirements including ISO/IEC standards.
Our extensive database of clients ranges from small companies to global corporations, public sector organisations and governmental offices.
Why Choose Us?
UKTC award winner
Winner of the UK Technical Communication 2024 Merit Award with the judges’ commendation. This is an official testimony of the high standards of our work.
Standard
Industry best practices and official standards followed. Our translation department was one of the first corporate members of the Institute of Translation & Interpreting (ITI). These institutions set the codes for professional conduct and govern standards.
Supplier to the government
Chosen by the Government Department for Business, Energy & Industrial Strategy (BEIS) to explore best practices for product manual writing. Our published report can be viewed from the government website.
Member of ISTC
We are a business affiliate of the Institute of Scientific and Technical Communicators – the largest UK body representing information development professionals.
Complete documentation publication service
Content, graphic, illustrations, typesetting and translations are all handled in-house to ensure absolute accuracy.
Experience
20 years in business, 100+ customers, 500+ products documented, 5,000+ documents written, which is equivalent to approximately 100 million words!
How We Can Help?
Need a user manual for a new product?
Need repair manuals in response to the rights to repair legislation?
Need technical documentation for product certification?
Need standard operating procedures to implement best practices?
Need to edit, standardise and improve a document written in-house?
Need to enhance the quality of your technical documentation?
Need technical illustrations for a product assembly guide?
Need to contract a technical author for a short term project?
Need a technical writer on an ongoing pay as you go basis?
Need to translate your product documents and create multi-lingual files?
Need training courses and training material developed?
Need to respond to a tender?
Need a Learning Management System configured and implemented?
Need to develop an online help system?
Need to produce HTML files to incorporate within a software system?
Need a document not listed above?
Have too many documents to write, too little time and don’t know where to begin?
We can help! With our trained team of technical communication specialists – technical authors, documentation managers, project managers, bid managers, instructional designers, technical illustrators, editors and graphic designers, we will be able to put together a team that can address your specific technical documentation requirements.
If you think you may benefit from a free consultation with one of our technical communication specialists, contact us now for an immediate discussion.
Testimonials
“Motia and her expert team have been amazing, providing a clear project plan, regular catch ups and excellent communication. The project was relatively complex with a mix of old and new material needing to be pulled together into a professional technical manual. The team developed and refined a superb resource for us, utilising our brand guidelines but developing a professional identity for our resources. The great benefit we found was the fact we could use The i-Team for end to end documentation development, taking care of the technical authoring, graphics and illustrations and supporting us with translation services. The i-Team really are a great team to work with!”
Adam Blunt, Senior Technical Training Consultant
Our task was to produce a suit of technical, instruction and maintenance manuals for a new product – an electric vehicle charger . Quite a daunting task but working with Motia and the i-Team made the process a breeze. Their knowledge of how to layout such documents, the standards and health and safety aspect we should include was most helpful. Many of the technical authors are from engineering backgrounds and can really get to understand your product. Motia is meticulous and efficient and has regular progress meetings with her clients, keeping you up to date and making you feel you are supported and in safe hands. The i-Team have a very broad experience in producing technical support material and the next step is to produce a hands-on training program for installation engineers. I thoroughly recommend the i-Team, it will make your life easier!
Calvey Taylor-Haw, Senior EVSE Specialist and Consultant
Stephen Morris and The iTeam staff were absolutely brilliant at exceeding our expectations and delivering a quality product for us on short notice. Stephen was efficient, reliable, intuitive and thorough. He wrote extensive documentation for our deliverables with skill and finesse. The end result was an all-round fantastic experience that we will happily repeat again in the future.
Meg Stone, Managing Director
Working with The i-Team has proven to be a real pleasure. Their Technical writing personnel accurately and efficiently supported our company in producing necessary documentation for our demanding Pharmaceutical clients.
James Cossar, Operations Director
I have found Tony and his team to be highly professional in their approach and day to day workings. They are a one stop shop for all our user manuals and technical documentation. Testing, proofing, re-writing, re-proofing are all things of the distant past – as The i-Team get it right the first time – saving my precious time to focus elsewhere.
James Robinson, Marketing Manager
I feel constrained to express in writing my grateful appreciation for the excellent service provided by The i-Team when working for Employment Resources. There have been some significant challenges in terms of volume of paperwork, design and formatting, not to mention your having to deal with a customer barely competent in word processing. I will not hesitate to recommend you and The i-Team at every opportunity. Very many thanks for an exemplary service.
Julian Webb, Owner
The i-Team has worked for Mott MacDonald providing Technical Editor services on a number of major Infrastructure Finance projects, compiling Technical Advisory Reports for Sponsors and Lenders, with inputs from multiple authors. In particular, Tony has always gone the extra mile to ensure that a high quality deliverable is produced, often working additional hours at late notice to meet deadlines and providing ad hoc guidance to our staff in the use of MS Word and our document template.
Keith Mitchell, Projects Director, Mott MacDonald
Case Studies
The i-Team® works with CWGC to develop technical manuals and training guides
The i-Team® services used: Technical writing, project management and...
Read MoreThe i-Team® works with the Department for Business, Energy & Industrial Strategy (BEIS).
The i-Team® services used: Technical writing, project management...
Read MoreThe i-Team® works with one of world’s largest pharmaceutical companies.
The i-Team® was contracted by one of UK’s...
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