The i-Team : Technical Manuals, Handbooks, User Guides & Instructions, Training Material

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Clear technical documents for complex business needs
The i-Team® specialises in the development of technical documentation such as user manuals, repair guides, product papers, APIs, SOPs and training material, with translation and multi-format publishing options.
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Customised documentation solutions for every business
20+ years in business, 100+ customers, 500+ products documented, 5,000 documents written, which is equivalent to approximately 100 million words!
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Award winning technical writing company
As a winner of technical communication awards, compliance with industry best practices and official standards is a given when you choose The i-Team®.
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Clear, concise but comprehensive documentation every time
Content, graphic, illustrations, typesetting and translations are all handled in-house to ensure absolute accuracy, especially relevant for comprehensive, technical detail.
“The i-Team have a very broad experience in producing technical support material and the next step is to produce a hands-on training program for installation engineers. I thoroughly recommend the i-Team, it will make your life easier!”
Calvey Taylor-Haw
Senior EVSE Specialist and Consultant

About The i-Team®

Established in 2004, The i-Team® (short for the Information Team) is an award winning technical writing service provider, offering businesses a complete technical documentation development service, as well as translation and localisation services.

Technical manuals, product papers, user guides, API documents, standards, training material, standard operating procedures and online help systems are examples of our deliverables. Content, graphic, illustrations, typesetting, project management and translations are all handled in-house to ensure absolute accuracy, especially relevant for comprehensive, technical detail.

We ensure an exemplary level of quality control no matter what the size and complexity of the project. All manuals, guides and handbooks adhere to industry best practice and official requirements including ISO/IEC standards.

Our extensive database of clients ranges from small companies to global corporations, public sector organisations and governmental offices.

Why choose us?

UKTC award winner

Winner of the UK Technical Communication 2024 Merit Award with the judges’ commendation. This is an official testimony of the high standards of our work. 

Standard

Industry best practices and official standards followed. Our translation department was one of the first corporate members of the Institute of Translation & Interpreting (ITI). These institutions set the codes for professional conduct and govern standards.

Supplier to the government

Chosen by the Government Department for Business, Energy & Industrial Strategy (BEIS) to explore best practices for product manual writing. Our published report can be viewed from the government website. 

Member of ISTC

We are a business affiliate of the Institute of Scientific and Technical Communicators – the largest UK body representing information development professionals.

Complete documentation publication service

Content, graphic, illustrations, typesetting and translations are all handled in-house to ensure absolute accuracy.

Experience

20 years in business, 100+ customers, 500+ products documented, 5,000+ documents written, which is equivalent to approximately 100 million words!

Documentation challenges we can help with

Common documentation challenges businesses face, that The i-Team® addresses are:

Lack of dedicated resources for documentation

Too much technical jargon

Overwhelming amount of documentation to write and maintain

Messy content management

Rapid product development and continuous updates

Backlog of outdated manuals

User experience issues leading to too many support calls

Inconsistent documentation

Scalability problems

Multi-format publishing issues

The i-Team® addresses these challenges by providing specialised writers, simplifying technical jargon, and developing structured plans to manage documentation. We use efficient content management systems, adopt agile documentation practices, and implement regular review schedules. By ensuring consistency with a style guide, breaking updates into manageable tasks, and using single-source publishing, we tackle scalability and multi-format publishing issues, delivering clear and accurate technical documentation tailored to your needs.

If you think you may benefit from a free consultation with one of our technical communication specialists - technical authors, documentation managers, project managers, bid managers, instructional designers, technical illustrators, editors and graphic designers, contact us now for an immediate discussion.

Telephone: 020 8227 1161

Testimonials

“Motia and her expert team have been amazing, providing a clear project plan, regular catch ups and excellent communication. The project was relatively complex with a mix of old and new material needing to be pulled together into a professional technical manual. The team developed and refined a superb resource for us, utilising our brand guidelines but developing a professional identity for our resources. The great benefit we found was the fact we could use The i-Team for end to end documentation development, taking care of the technical authoring, graphics and illustrations and supporting us with translation services. The i-Team really are a great team to work with!”

Adam Blunt, Senior Technical Training Consultant

- Commonwealth War Graves Commission

Our task was to produce a suit of technical, instruction and maintenance manuals for a new product – an electric vehicle charger . Quite a daunting task but working with Motia and the i-Team made the process a breeze. Their knowledge of how to layout such documents, the standards and health and safety aspect we should include was most helpful. Many of the technical authors are from engineering backgrounds and can really get to understand your product. Motia is meticulous and efficient and has regular progress meetings with her clients, keeping you up to date and making you feel you are supported and in safe hands. The i-Team have a very broad experience in producing technical support material and the next step is to produce a hands-on training program for installation engineers. I thoroughly recommend the i-Team, it will make your life easier!

Calvey Taylor-Haw, Senior EVSE Specialist and Consultant

Stephen Morris and The iTeam staff were absolutely brilliant at exceeding our expectations and delivering a quality product for us on short notice. Stephen was efficient, reliable, intuitive and thorough. He wrote extensive documentation for our deliverables with skill and finesse. The end result was an all-round fantastic experience that we will happily repeat again in the future.

Meg Stone, Managing Director

- Dyteqta Limited

Working with The i-Team has proven to be a real pleasure. Their Technical writing personnel accurately and efficiently supported our company in producing necessary documentation for our demanding Pharmaceutical clients.

James Cossar, Operations Director

– Specific Environments

I have found Tony and his team to be highly professional in their approach and day to day workings. They are a one stop shop for all our user manuals and technical documentation. Testing, proofing, re-writing, re-proofing are all things of the distant past – as The i-Team get it right the first time – saving my precious time to focus elsewhere.

James Robinson, Marketing Manager

– Horwood Homewares

I feel constrained to express in writing my grateful appreciation for the excellent service provided by The i-Team when working for Employment Resources. There have been some significant challenges in terms of volume of paperwork, design and formatting, not to mention your having to deal with a customer barely competent in word processing. I will not hesitate to recommend you and The i-Team at every opportunity. Very many thanks for an exemplary service.

Julian Webb, Owner

– Employment Resources

The i-Team has worked for Mott MacDonald providing Technical Editor services on a number of major Infrastructure Finance projects, compiling Technical Advisory Reports for Sponsors and Lenders, with inputs from multiple authors. In particular, Tony has always gone the extra mile to ensure that a high quality deliverable is produced, often working additional hours at late notice to meet deadlines and providing ad hoc guidance to our staff in the use of MS Word and our document template.

Keith Mitchell, Projects Director, Mott MacDonald

Case studies

The i-Team® works with CWGC to develop technical manuals and training guides
Case Studies
November 5, 2024

The i-Team® works with CWGC to develop technical manuals and training guides

The i-Team® services used: Technical writing, project management and...

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The i-Team® works with the Department for Business, Energy & Industrial Strategy (BEIS).
Case Studies
October 3, 2023

The i-Team® works with the Department for Business, Energy & Industrial Strategy (BEIS).

The i-Team® services used: Technical writing, project management...

Read More
The i-Team® works with one of world’s largest pharmaceutical companies.
Case Studies
October 3, 2023

The i-Team® works with one of world’s largest pharmaceutical companies.

The i-Team® was contracted by one of UK’s...

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