CR2 is the leading global provider of self-service banking software solutions. CR2’s unique BankWorld solution empowers financial institutions with the ability to deliver a complete suite of integrated electronic self-service channels including ATM, Internet, Mobile, and Kiosk from a single self-service platform.
The i-Team® worked in collaboration with the client’s technical team and subject matter experts (SMEs) to develop a total of 50 instructor led training courses covering system overview, configuration, administration and maintenance. The courses were based on the actual BankWorld system installed on virtual machines, allowing The i-Team® to create training material that matched the system installed on CR2’s client sites.
Example of courses developed:
Overview Curriculum:
- ATM System Operation Overview
- Online Banking System Overview
- SMS Banking System Overview
Installation and Configuration Curriculum:
- ATM System Configuration
- Online Banking System Configuration
- SMS Banking System Configuration
Operations and Admin Curriculum:
- Banking System Operation Daily and Regular Tasks
- Customer Administration
- System Administration and Maintenance
The training courses developed by The i-Team® play a core part in CR2’s sales and implementation process. They have systemised the process of training and reduced the time and resources required to train CR2’s customers and staff.