The i-Team : Technical Manuals, Handbooks, User Guides & Instructions, Training Material

CR2 is the leading global provider of self-service banking software solutions. CR2’s unique BankWorld solution empowers financial institutions with the ability to deliver a complete suite of integrated electronic self-service channels including ATM, Internet, Mobile, and Kiosk from a single self-service platform.

The i-Team® worked in collaboration with CR2’s technical team and subject matter experts (SMEs) to develop a total of 40 training courses covering system overview, configuration, administration and maintenance.  This included classroom based instructor led courses, workshops and e-Learning modules. The courses were based on the actual BankWorld system installed on virtual machines, allowing The i-Team® to create training material that matched the system installed on CR2’s client sites.

Example of courses developed:

Overview Curriculum:

  • ATM System Operation Overview
  • Online Banking System Overview
  • SMS Banking System Overview

Installation and Configuration Curriculum:

  • ATM System Configuration
  • Online Banking System Configuration
  • SMS Banking System Configuration

Operations and Admin Curriculum:

  • Banking System Operation Daily and Regular Tasks
  • Customer Administration
  • System Administration and Maintenance

The training courses developed by The i-Team® play a core part in CR2’s sales and implementation process. They have systemised the process of training and reduced the time and resources required to train CR2’s customers and staff.